• Can I combine two discount codes (e.g., a "percentage off" plus a "free shipping" code)? No, sorry, discounts do not combine unless otherwise stated.
• I forgot to add my discount code. Can you add it after I ordered? Sure, just email us.
• I saw a sale yesterday, but it’s gone today. Can I still get the price? Generally no, sorry.
• Who owns this website? Heirloom & Artifact has been 100% family owned since its inception, and likely always will be
• How do I wash/clean the blankets? Delicate wash and low-heat dry. These blankets are extremely hearty so as long as you don't wash with bleach or harsh chemicals they'll last for decades, but washing them delicate/low-heat will prolong their life significantly.
• Will the blanket shrink if I dry it? Not that we've ever seen, but dry on low when possible to extend life.
• Where is my order? Email us so we can look into it for you!
• Why has my tracking number not updated in 3 days? USPS sometimes moves packages through their system without scanning them, expect updates shortly or email us for peace of mind.
• Are you a real small business? Family owned and operated, and proud of it! Started the business in my bedroom with our five cats, and I'll just keep hiring family and friends as needed.
• Can I get a tattoo of your art? You may tattoo any design of ours without permission as long as you send or post a pic.